SHIPPING POLICY

We pride ourselves with processing your orders quickly and shipping within 2-3 business days. We offer a flat rate shipping of $6.99 per order with the following exceptions:

  • All retail orders above $75 USD will be given free shipping.
  • Wholesale  Customers will be charged actual shipping rates.
  • Within the continental United States. Orders shipped to Alaska and Hawaii will have a higher rate. We will contact you before shipping.

HOLIDAY ORDER CUT OFF DATES

We know you want your gifts to arrive on time. We must receive your order on or before December 17, 2024 to ensure on time arrival of your purchase. 

 

RETURN POLICY

We know you'll love your new handbag, but we want you to be completely satisfied with your purchase. If for any reason you change your mind, items purchased are eligible for refund within 30 days of purchase.
Return packages must be postmarked within this timeframe from your original purchase.

Exchanges and store credit may be used at k-carroll.com. All tags, including the price tag, must be fully attached to returned items. We cannot accept returns on items that have been used, altered, or damaged in any way. Monogrammed items are final sale and cannot be returned or exchanged. Shipping costs are non-refundable, and shipping expenses for returning or exchanging items is the customer’s responsibility.

HOLIDAY RETURN POLICY - Who can't resist a bag for a friend and a bag for yourself! If you are gifting a purchase, we are happy to extend our return holiday policy to January 8, 2025. Please have all returns postmarked by 1/8/2025 for a seamless return. 

 

HOW TO RETURN

Please fill out this  K. Carroll Return/Exchange Form  and include the printed form along with your returned item(s).

Please ship your return package to:
K. Carroll Accessories
2285 N. Opdyke Road, Suite C
Auburn Hills, MI 48326

 

CUSTOMER SERVICE

Email us at contact@k-carroll.com or call us at (248) 364-2740, between 8 am – 5 pm (EST).

When calling or emailing, please leave your name, telephone number, time zone, order number and issue so we can quickly answer your questions. Thank you!